Archive for March, 2015

Soul of a New Machine?

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Tracy Kidder’s classic 1981 bestseller The Soul of a New Machine chronicles relentless work by teams of Data General engineers to design a next-generation mini-computer. How it all gets done isn’t necessarily pretty and looks just like hard work, buffeted by personalities, morale, ambition, deadlines, compromises. But the machine became a leader in its field and enabled the company to command a strong position in the then brand new era ...

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CustomerMatrix’s Guy Mounier On The Cognitive Intelligence Engine

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Last week, CustomerMatrix introduced the Cognitive Intelligence Engine for CRM, a platform designed to enable current CRM processes and systems to maximize the use of available data and knowledge. The platform learns from big data in real-time by using internal and external sources to link all customer information and interactions, read through all text to extract and enrich all knowledge. It then recommends best actions, called action alerts, while identifying upsell/cross-sell opportunities and risks, all in the context ...

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