Posts Tagged 'Concierge bot'

IBM’s concierge bot serves hotel guests in interesting ways

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I learned three things from IBM’s Connie the concierge robot when I visited her at the Hilton in McClean, Virginia. First, my Southern accent is much stronger than I realized. Second, voice recognition systems still have trouble understanding some of us. Third, the natural language processing capabilities of this Watson-driven robot are impressive, but our brief acquaintance indicates that they fall short of being cognitive.

According to IBM’s March press release about the project, “Connie uses a combination of Watson ...

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