Posts Tagged 'CustomerMatrix'

From Invention to Product

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In the trajectory from invention to product, cognitive computing is following a familiar pathway, but with some additional twists in the road because of the complexity of the technologies involved. IBM’s Watson was a breakthrough in computing. As an invention, it heralded a new computing era. Since 2011, when Watson burst upon the scene, we have seen successful custom deployments, but to have a real market, we need robust products that can be quickly installed and that give repeatable and ...

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CustomerMatrix’s Guy Mounier On The Cognitive Intelligence Engine

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Last week, CustomerMatrix introduced the Cognitive Intelligence Engine for CRM, a platform designed to enable current CRM processes and systems to maximize the use of available data and knowledge. The platform learns from big data in real-time by using internal and external sources to link all customer information and interactions, read through all text to extract and enrich all knowledge. It then recommends best actions, called action alerts, while identifying upsell/cross-sell opportunities and risks, all in the context ...

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Cognitive Computing: Why Now and Why It Matters

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We are arguably in the midst of a profound shift in computing, from programmatic to so-called cognitive, where intelligent workflows are no longer simply encoded into machines, but are rather discovered automatically through observations of best practices. Many would say that smart systems and data mining have been around for a while, so what is so different now? It turns out that it is not so much about new algorithms, but rather about new engineering approaches, invented out of the ...

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