Posts Tagged 'Facebook M'

Cautionary Tales for Digital Assistant Apps

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Young human ex-question-answerer Biz Carson offers an insider’s look at human-assisted search apps and what can go wrong when developers leave humans and machines to collaborate to find the “best” answers to users’ questions. While she specifically points to Facebook’s M as a candidate for falling into some of the same negative dynamics that beset her former company (would-be search innovator ChaCha) in 2009, her experience sheds light equally well on any cognitive app being developed to provide more than ...

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Racing to be the Google of the Conversation Age

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Slate’s senior technology writer Will Oremus makes a cover story out of the current state of the experience(s) of engaging with our voice-recognizing consumer digital assistants. Looking at Amazon’s Alexa, Microsoft’s Cortana, Google’s mobile search app, Facebook’s M, and of course Apple’s Siri, Oremus puts together a thorough, critical, textured, and often amusing account of where we’ve been, where we are, and where we may be headed in conversational relationships with cognitive services.

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